Case study - Oxford Building Services

Research Management Corporation, Coral Gables, FL

“Oxford Building Services has provided consistent, reliable staff for our projects and whenever we have an emergency that requires extra service, they’ve been there every time. This sets them apart.”

-Joy McKenna, President, Research Management Corporation

The opportunity

Founded in 1976, Research Management Corporation is a professional property management company offering comprehensive service in all aspects of commercial and residential real estate management, leasing and sales. Known for their exceptional customer service, Research Management Corporation required a maintenance provider with the same high standards and performance.

Research Management’s tenants were dissatisfied with the inefficiency, lack of fairness and high cost of their previous facility maintenance provider and simply wanted someone easier to work with.

The solution

Oxford began by understanding the goals and mission of the organization and enhancing all aspects of service, from hiring friendly, knowledgeable people to offering competitive pricing, fast service and on-site repair. Oxford also outlined a plan for vertical communication and used account lists and reports to contact tenants for feedback to ensure expectations were exceeded.

Quick emergency response also saved headaches on many occasions, including the night of a large customer event. A plumbing failure put the party at risk, but Oxford was first to respond and fixed the problem quickly without disruption.

The benefit

Oxford’s ability to be nimble, flexible and responsive has made the biggest difference for Research Management and its tenants. A cleaner, well-maintained environment has translated into a better, happier work atmosphere and decision makers at Research Management Corporation continue to be pleased with their selection of Oxford as a facility maintenance partner.